FAQ

SECURITY AND PRIVACY

Is it safe to use my credit card on this site?
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.
After a transaction, your credit card information will not be stored in our servers.
As an alternative, you can check out with PayPal.

What is your privacy policy?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Detail policy can be viewed at http://www.sopranohandbags.com/pages/privacy-policy.

 

PLACING ORDER

What currency are your prices in?
All our prices are in Canadian dollar.

Do I need to create an account before I place an order?
Not necessary. You can simply enter your information at “Checkout” and place an order as a guest.
But if you do create an account, you will not have to re-enter your billing and shipping information for future purchases. To create an account, please click here and sign up on the right.

How can I pay for my order?
We accept VISA, MasterCard, American Express and Paypal.

I could not log in to my account.
If you have an account and forget your password, click here and input your email on the left, then click “Forgot your password?” Re-type your email and click “SUBMIT”. An email will be sent to you to reset your password.
If you see the message “No account found with that email.” after you clicked “SUBMIT”, it just means that your past orders were placed as a guest.

My gift card or discount code does not work.
After you input or paste your gift card or discount code, please click “Apply” on the right of it.
Some special offers are final priced and marked “cannot combine with any other discounts and offers”, all discount codes cannot be applied to such offers.

 

SHIPPING

Do you ship outside Canada?
We ship only to Canadian addresses.

When will you ship your order?
All orders will be shipped within 2 business days upon receipt.

How do you ship your order?
We ship via Canada Post expedited parcel.

How can I track my order?
Tracking information will be provided via email after your order is shipped.

My order never arrived.
Check your shipping confirmation email for the tracking number, or contact us via email at customer@sopranohandbags.com, or call us at 1-877-605-9808.

My order arrived incomplete or damaged.
This seldom happens.  But if it does, contact us via email at customer@sopranohandbags.com, or call us at 1-877-605-9808.

Can I cancel my order?
You are able to cancel your order as long as the order has not been shipped.
If the order has been shipped, it cannot be cancelled.
To determine your order status, please contact us via email at customer@sopranohandbags.com, or call us at 1-877-605-9808.

 

WARRANTY

Do you provide warranty of my purchases?
Yes. All purchases come with a 1 year warranty on manufacturing defects. We do not warranty against normal wear and tear.

 

RETURNS & EXCHANGES

I would like to return my order.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of unused merchandise within 30 days of receipt of merchandise. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned.
Please email or call us for the reason(s) of return and whether you wish to exchange the item(s) or receive a credit/refund.
Please use the original packaging (whenever possible) to send the item(s) prepaid to us at:
          421 Bentley Street, Unit 2
          Markham, ON L3R 9T2
          Canada
Costs incurred in the shipping of the return and the original S&H will not be refunded.
But if the return is a result of our error, we will issue a full refund plus the return shipping cost.
Please allow 2 business days for the processing of your return upon our receipt.

 

SOPRANO PRESTIGE MEMBER PROGRAM

I have an account with your online store, do I need to sign up for the Soprano Prestige Member program?
Yes, this program is separate from our online store accounts and you will be required to register separately.

I could not log in to my Soprano Prestige Member account.
If you have an account and forget your password, click here and input your email on the right, then click “Reset Password”. An email will be sent to you to reset your password.
If you see the message “Password reset failed for “email address you provided’. Please check your email address, and confirm you have already registered with this program?” after you clicked “Reset Password”, it just means that you have not registered in this program yet.

 

FURTHER QUESTIONS
If you have any further questions, please contact Customer Service at customer@sopranohandbags.com or by phone at 1-877-605-9808. We will be pleased to help you.

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