Terms of Service

Shipping
We ship only within Canada.  All orders will be shipped within 2 business days upon receipt, via Canada Post expedited parcel.  Tracking information will be provided via email after shipment is made. 

Further Questions
If you have any questions, please contact us by email at customer@sopranohandbags.com or call us at 1-877-605-9808.

Returns & Exchanges
We want you to be completely happy with your order.  If for any reason you are not satisfied, we will gladly accept your return of unused merchandise within 30 days of receipt of merchandise.  Returned merchandise should include the original packaging and tags and be in the same condition as when it was received.  Used merchandise cannot be returned. 
Please email or call us for the reason(s) of return and whether you wish to exchange the item(s) or receive a credit/refund. 
Please use the original packaging (whenever possible) to send the item(s) prepaid to us at: 
          421 Bentley Street, Unit 2
          Markham, ON L3R 9T2
          Canada
Costs incurred in the shipping of the return and the original S&H will not be refunded.
But if the return is a result of our error, we will issue a full refund plus the return shipping cost.
Please allow 2 business days for the processing of your return upon our receipt.

Prices
All prices are in Canadian dollars. 
Prices are subject to change. 
We work hard to ensure the accuracy of pricing on our online store, but despite our best efforts, pricing errors may occur. 
• If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped. 
• If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping.  If we are unable to contact you after 5 business days we will cancel your order and notify you of such cancellation.

Order cancellation
You are able to cancel your order as long as the item(s) has not been shipped. 
If the item(s) has been shipped, it cannot be cancelled. 
Please call toll-free 1-877-605-9808 to determine order status.

Your online account
Register with our online store for the most convenient shopping experience.  Once you register, you will not have to reenter your shipping information.  Also you will receive news about our new products and promotion.

Payment
Our online store accepts the following credit cards for online purchases: 
• VISA
• MasterCard
• American Express
• Paypal

Sales tax
Sales tax is automatically applied to your online store order and to shipping charges.

Order status
We will send updates regarding the status of your order, including when your item(s) is shipped, to the e-mail address you provided when ordering.

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